2201 Privacy Policy — How Is Your Personal Data Collected and Protected?

When you create an account on 2201, we collect the information you provide during registration — including your full name, date of birth, email address, and contact details. This information is necessary to verify your identity, confirm your eligibility to use the platform, and maintain your account in good standing. We may also collect additional verification documents when required by applicable Philippine regulations or as part of our standard compliance procedures.

As you use the platform — browsing Sports, Lottery, New Games, Jackpot, or Rewards — we automatically collect technicaldata such as your device type, browser version, IP address, and interaction patterns within the platform. This data helps us deliver a stable, personalised experience — for example, remembering your preferences and ensuring that the platform performs correctly on your device. We do not collect any information beyond what is necessary for the operation of the platform and compliance with Philippine law.

Payment-related information — such as transaction amounts, timestamps, and payment method identifiers — is also recorded to maintain accurate account histories and support any disputes or queries you may raise. 2201 does not store full card numbers or sensitive payment credentials directly; these are handled by our payment processing partners under their own security standards. All data collected is treated with strict confidentiality and used only for the purposes described in this Privacy Policy.

The personal information we collect is used primarily to operate and maintain your account, process your transactions, and deliver the full range of platform features — including Sports betting, Lottery entries, New Games, Jackpot titles, and the Rewards programme. Without this data, it would not be possible to provide you with a functioning, personalised platform experience. We also use your information to communicate important account updates, respond to support requests, and send you relevant notifications about your activity on the platform.

Your data is also used to fulfil 2201's legal and regulatory obligations under Philippine law, including identity verification, age verification, and anti-money laundering checks. These obligations are non-negotiable and are in place to protect both you and the integrity of the platform. Where the law requires us to retain certain records for a specified period, we will do so and will not delete that data earlier than permitted.

We may use anonymised, aggregated data — data that cannot identify you personally — to analyse platform performance, improve our services, and understand how Filipino players interact with different sections of the site. This type of analysis helps us make the platform better for everyone without compromising individual privacy. At no point do we use your personal data for purposes inconsistent with those described in this policy without first obtaining your consent.

2201 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours, and we treat it accordingly. However, there are limited circumstances in which we may share your information with trusted third-party service providers — for example, payment processors, identity verification services, and technical infrastructure partners — who assist us in delivering the platform's core functions.

Any third party that receives your data on our behalf is bound by strict confidentiality obligations and is only permitted to use that data for the specific purpose for which it was shared. We vet our partners carefully and require that they maintain data protection standards consistent with Philippine law. We do not grant third parties any rights to use your personal information for their own independent purposes.

In addition, 2201 may be required by law, court order, or regulatory authority to disclose certain information about specific accounts. In such cases, we will comply with our legal obligations while disclosing only the minimum information necessary. Where we are legally permitted to inform you of such a request before complying, we will make reasonable efforts to do so. For more information about your rights in relation to third-party data sharing, please see the section below.

2201 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, secure server environments, and access controls that limit who within the organisation can view personal account information. Our security practices are reviewed on a regular basis to ensure they remain effective against evolving threats.

Despite these precautions, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe. You are responsible for maintaining the confidentiality of your login credentials and for notifying the 2201 support team immediately if you suspect any unauthorised access to your account. Using a strong, unique password and not sharing your account details with anyone else are the most important steps you can take on your end.

In the unlikely event of a data breach that affects your personal information, 2201 will take prompt action to contain the breach, assess the impact, and notify affected users and relevant Philippine authorities in accordance with applicable legal requirements. Your trust is important to us, and we are committed to being transparent and responsive in the unlikely event that a security incident occurs. For any security concerns, please contact our support team via the email address listed in the footer of this page.

As a data subject under Philippine law, you have the right to access the personal information that 2201 holds about you. You may request a copy of your data at any time by contacting our support team. We will respond to verified data access requests within a reasonable timeframe and in a format that is easy to understand. There is no charge for making a reasonable data access request.

You also have the right to request corrections to any inaccurate or incomplete personal information we hold about you. If your contact details, name, or other account information changes, you are encouraged to update your account directly or contact support to have the records corrected. Keeping your data accurate benefits both you and the platform — it ensures that account communications reach you and that your account remains in good standing.

In certain circumstances, you may have the right to request deletion of your personal data or to object to specific types of processing. However, please be aware that some data must be retained for legal and regulatory reasons, and deletion requests may not be honoured in full where retention is required by Philippine law. To exercise any of your data rights, please contact the support team using the email address provided in the footer below. You may also refer to the FAQ section or the Terms and Conditions for further context on how the platform handles account and data-related requests.